1. Cancellation Policy:

• Orders may be cancelled prior to payment confirmation. Post-payment cancellations must be communicated via email within 24 hours of the transaction.
• Cancellations after the initiation of service delivery are evaluated on a case-by-case basis and may not qualify for a refund.

2. Refund Policy:

• Refunds will be considered in accordance with the criteria outlined below and, if approved, processed through Razorpay to the original payment source within 7-14 business days.

3. Criteria for Refunds Eligible Circumstances:

• Duplicate or erroneous transactions clearly documented and reported immediately.
• Service not provided due to administrative, technical, or delivery failures.
• Cancellation within the stipulated timeframe before service commencement.

Ineligible Circumstances:

• User dissatisfaction unrelated to the stated scope or quality of service.
• Requests submitted after service delivery or beyond the allowed cancellation period.
• Change of mind after purchase or acceptance of service delivery.

4. Refund Request Procedure:

• Submit refund requests via email detailing the transaction ID, date, reason for the refund, and supporting documents.
• Refund requests will be acknowledged within 48 hours, with final resolution communicated promptly after review.

5. Partial Refunds:

• Partial refunds may be granted at our sole discretion for services partially delivered or under exceptional circumstances.

6. Contact Information:

• For cancellations, refund requests, transaction queries, or general inquiries, reach us at:
• Email: support@aeonx.digital & Phone: 022-66221640

7. Policy Amendments:

• We reserve the right to modify this Refund & Cancellation Policy without prior notice. Users should review this policy periodically for updates.